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Alpha-ESS is a global green energy storage solution and service provider established in 2012. The company specializes in delivering advanced Battery Energy Storage Systems (BESS) for residential, commercial, and industrial applications. With proprietary technologies in both battery management systems (BMS) and energy management systems (EMS), Alpha-ESS offers a comprehensive range of products including the popular SMILE residential series, portable power stations, and large-scale industrial storage solutions.

Headquartered in Nantong, China, with subsidiaries in Germany, Australia, Italy, the UK, the USA, and Singapore, Alpha-ESS serves customers in over 90 countries. Their systems are designed to maximize solar self-consumption, provide reliable backup power during outages, and facilitate smart energy dispatching via the AlphaCloud monitoring platform. Compatible with various solar inverters and grid setups, Alpha-ESS products empower users to achieve energy independence and reduce their carbon footprint.

• How do I monitor my Alpha-ESS system?

  You can monitor your system using the AlphaCloud platform via a web browser or by downloading the AlphaESS App for iOS and Android devices.

• What does the SMILE series energy storage system do?

  The SMILE series is an all-in-one residential energy storage solution that stores excess solar energy for use at night, provides backup power during blackouts, and optimizes energy usage to reduce electricity bills.

• How do I contact Alpha-ESS customer support?

  Support can be reached via email at info@alpha-ess.com, or through regional service lines listed on the official Alpha-ESS contact page. For technical documentation, installers often use the AlphaESS Tech Support portal.

• Can Alpha-ESS batteries be used off-grid?

  Yes, many Alpha-ESS systems, such as the SMILE5 and SMILE-B3, support hybrid and off-grid functionality, allowing for power supply in areas without grid access or during grid failures.