Ashland Manuals & User Guides

Ashland is a brand recognized primarily for its extensive collection of seasonal home furnishings and holiday décor. The product lineup includes an array of artificial Christmas trees ranging from pre-lit snowy spruces to noble fir models, designed for easy assembly and storage. Beyond trees, Ashland offers decorative lighting solutions, floral stems, and other interior accents to enhance festive atmospheres.

While the brand is most commonly associated with consumer holiday products manufactured by partners such as Winners Industry Co., Ltd., the Ashland name also encompasses specialized industrial products in other sectors, such as conveyor systems and irradiation indicators. Customers seeking support for Ashland seasonal products—specifically Christmas trees—are typically directed to dedicated support lines for warranty and parts assistance.

• How do I assemble my Ashland artificial Christmas tree?

  Most Ashland trees are assembled from the bottom up. Insert the bottom section into the stand and tighten the wing bolt. Stack the middle and top sections ensuring the poles are seated correctly. If the tree is pre-lit, connect the corresponding color-coded plugs between sections.

• What should I do if a section of lights on my Ashland tree is not working?

  First, ensure all plugs between tree sections are securely connected. Check for any loose or broken bulbs. If the set contains fuses in the plug, check if a fuse has blown and replace it with the spare fuses provided in the packaging.

• Can Ashland Christmas trees be used outdoors?

  Unless the product packaging and manual specifically state 'Suitable for Indoor and Outdoor Use', Ashland trees are intended for indoor use only to prevent damage from moisture and weather elements.

• How do I store my Ashland tree properly?

  Remove all ornaments and decorations. Disassemble the tree from top to bottom. Fold the branches toward the pole and place the sections into the original box or a storage bag. Store in a cool, dry place away from sunlight and excessive heat.

• How do I contact customer support for missing parts or warranty claims?

  For Ashland Christmas trees manufactured by Winners Industry, you can contact customer support at +1-844-946-8733 or email customerservice@winnersarts.com. Have your Tree ID# (found on the box) ready.